A 30-minute Google Meet. You describe the business, the current flow, and the part that’s broken. I listen more than I talk, ask about past attempts, and map where the real bottleneck is. Afterwards, you get a short written summary — the opportunities I see, roughly what each would take, and which ones I’d do first. This is a free call. There is no sales pitch, no upsell, no obligation. The point of the audit is to figure out whether automation is worth doing at all. Sometimes the answer is “not yet.” If it is, I’ll say so.

If the audit points at something worth building, we go into design. You get a workflow diagram, a stack recommendation, a scope document, a timeline, and clear success criteria — what the system will do, what it won’t, and how we’ll know it’s working. All of that gets locked before a single thing gets built. Scope control is the difference between a two-week delivery and a six-month drift.

Delivery in days, not months. You get daily visibility — not a “we’ll have something to show you next month” agency relationship. I build, you see it, you steer it, we ship.

Systems settle only once real people use them. The first two weeks after go-live are when the edge cases show up — the weird accent the voice agent mishears, the form field nobody predicted, the workflow that trips on a holiday. Optimisation is monitoring, adjusting, retraining, and closing those gaps until the numbers hold.